Privacy Policy for RAM Pay

Last updated: 02.04.2026

RAM Pay (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our payment processing services, website, or related tools.

 

1. Who We Are

RAM Pay is a payment processing service that enables merchants and customers to complete secure online and offline transactions.
For data protection purposes, RAM Pay acts as a Data Controller for customer information and a Data Processor for merchant-submitted data.

If you have questions about this policy, you may contact us at:
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Address: Calea Domnească, Bl X2, Targoviste, Dambovita RO

 

2. What Personal Data We Collect

We may collect the following categories of personal data:

Information you provide directly

  • Name and surname
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (masked card data, transaction IDs)
  • Merchant account information

Information collected automatically

  • IP address
  • Browser type and device information
  • Access logs and usage data
  • Cookies and tracking technologies

Information from third parties

  • Banks and financial institutions
  • Fraud prevention services
  • Identity verification providers

 

3. How We Use Your Data

We use your personal data for the following purposes:

  • To process payments and complete transactions
  • To verify identity and prevent fraud
  • To provide customer support
  • To comply with legal and regulatory requirements
  • To improve our services and security
  • To communicate important updates or notifications

We do not sell your personal data.

 

4. Legal Basis for Processing (GDPR)

We process your data under one or more of the following legal bases:

  • Contractual necessity – to process your payment or provide services
  • Legal obligation – financial reporting, anti‑fraud, AML/KYC
  • Legitimate interest – improving security and preventing abuse
  • Consent – for optional features such as marketing communications

 

5. How We Share Your Data

We may share your information with:

  • Banks and payment networks
  • Fraud detection and security partners
  • IT service providers and hosting platforms
  • Regulatory authorities when required by law

All partners are required to comply with strict data protection standards.

 

6. International Data Transfers

If your data is transferred outside the EU/EEA, we ensure appropriate safeguards such as:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions
  • Secure encrypted transmission

 

7. Data Retention

We retain your data only as long as necessary for:

  • Completing transactions
  • Meeting legal and financial obligations
  • Resolving disputes
  • Preventing fraud

Typical retention periods range from 1 to 10 years, depending on the type of data.

 

8. Your Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion (“right to be forgotten”)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time
  • File a complaint with a Data Protection Authority

To exercise your rights, contact us at:
This email address is being protected from spambots. You need JavaScript enabled to view it.

 

9. Cookies and Tracking

RAM Pay uses cookies to:

  • Maintain session security
  • Improve website performance
  • Analyze usage patterns

You can manage cookie preferences through your browser settings.

 

10. Security Measures

We implement industry‑standard security practices, including:

  • Encryption of sensitive data
  • PCI‑DSS compliant payment processing
  • Firewalls and intrusion detection
  • Access control and authentication
  • Regular security audits

Despite our efforts, no system is 100% secure, but we continuously work to protect your data.

 

11. Third‑Party Links

Our website may contain links to third‑party sites. We are not responsible for their privacy practices. We encourage you to review their policies.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

 

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

RAM Pay – Data Protection Office
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Address: Calea Domnească, Bl X2, Targoviste, Dambovita RO